Politique d’expédition

Shipping policy

1. Order Processing

a. Digital Products

• Digital items (such as Reset programs, eBooks, downloads, or access links) are delivered instantly via email after purchase or account confirmation.

• If you do not receive your download link within 10 minutes, please check your spam/junk folder or contact us at nate@n808fitness.com.

b. Physical Products

• Orders for physical products (journals, apparel, or merchandise) are processed within 2–5 business days.

• Processing time does not include weekends or public holidays.

• Once shipped, you’ll receive an email with your tracking number and courier details.

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2. Shipping Times

Estimated delivery times vary by region:

 

 

 

Note: Delivery times may vary due to customs, postal delays, or courier disruptions.

 

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3. Shipping Costs

• Shipping costs are calculated at checkout based on destination, weight, and courier service.

• We occasionally offer free shipping promotions, which will be clearly stated on the product page or checkout screen.

• Customs duties, import taxes, or local handling fees (if applicable) are the customer’s responsibility.

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4. International Shipping

We ship worldwide.
However, certain countries or regions may experience longer delivery times or limited courier options due to customs regulations or local restrictions.

Customers are responsible for ensuring all shipping details are accurate and compliant with local import laws.

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5. Tracking Your Order

• Once your order ships, you’ll receive a tracking email from our fulfillment partner.

• You can use this tracking number to monitor delivery progress.

• Please allow 24–48 hours for tracking information to become active after shipment.

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6. Failed Deliveries or Incorrect Addresses

• We are not responsible for packages returned due to incorrect or incomplete addresses provided at checkout.

• If your order is returned to us, we may reship it upon payment of additional shipping fees.

• Refunds are not guaranteed for failed deliveries due to address errors.

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7. Pre-Orders & Backorders

• Pre-order or custom items will include estimated production and shipping times on the product page.

• If your order includes both in-stock and pre-order items, they may be shipped separately.

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8. Damaged, Lost, or Missing Packages

a. Damaged Items

If your order arrives damaged or defective:

1. Contact us within 7 days of delivery.

2. Provide photos of the damaged item(s) and packaging.

3. We’ll offer a replacement or refund once verified.

b. Lost or Missing Packages

If your tracking shows “Delivered” but you haven’t received your package:

• Check with your local post office, neighbors, or building management first.

• If the package cannot be located, contact us within 10 business days of the delivery date.

• We’ll open an investigation with the courier and, if confirmed lost, may issue a replacement at our discretion.

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9. Third-Party Fulfillment

Some of our physical products are produced and shipped by trusted third-party partners (such as Printful, Spring, Lulu, or Shopify Fulfillment Network) to ensure global availability and quality.
Fulfillment times and courier options may vary based on the region of production.

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10. Digital Access Issues

For digital purchases (like Reset programs or memberships), if you experience access issues due to email errors or technical glitches, please contact us at nate@n808fitness.com with your order number. We’ll restore access promptly.

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11. Returns for Physical Items

Please refer to our Refund & Returns Policy for details on return eligibility, timelines, and instructions.

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12. Contact Us

For any shipping-related questions or concerns, please reach out to:

Nate Mlambo
Email: nate@n808fitness.com
Website: www.natemlambo.com